FAQ
Do you have questions? We have answers.
General information
If you do not find the information you are looking for, contact us by email at the address below.
E-mail info@suplipet.ro
Schedule Monday-Friday 09:00-17:00
Where do I access my account?
Where do I access my account?
You can create and manage your account in the upper right part of the site, next to the My Basket icon.
How long does it take to deliver the products?
How long does it take to deliver the products?
For information related to product delivery, you can consult the Delivery Policy link.
How do I return a product?
How do I return a product?
For information related to the return of a product, you can consult the Return Policy link.
Where are the products delivered from?
Where are the products delivered from?
The products are delivered from our warehouse in Iasi.
Can I give supplements to a pregnant animal?
Can I give supplements to a pregnant animal?
Before giving supplements to a pregnant or lactating animal, please consult a veterinarian.
How does the warranty work?
How does the warranty work?
For information related to the product warranty, you can consult the Terms and Conditions link.
Supplements for dogs
How does my dog help?
How does my dog help?
Supplements for dogs are specially designed for their needs according to ailments: allergies, stress, joints, digestion, skin and fur health.
How should they be stored?
How should they be stored?
Supplements must be stored in a hermetically sealed container at room temperature.
Avoid direct exposure to the sun.
How many supplements should I give my dog?
How many supplements should I give my dog?
Please consult the Administration Guide on the product page, or check the information on the product label. Also, follow the veterinarian's instructions.
Does the product contain allergens?
Does the product contain allergens?
Our supplements are tested and have GMP certificates and do not contain allergens or dyes.
Can my dog overdose?
Can my dog overdose?
As long as the supplement administration guide is followed, your dog is out of any danger. In case of adverse effects, please contact your veterinarian.
How do I know if my dog needs supplements?
How do I know if my dog needs supplements?
Please see the products page for more information on dog ailments and how they manifest.
Can I give my dog more than one type of supplement?
Can I give my dog more than one type of supplement?
Absolutely, as long as the recommended dosage is followed.
Should it be administered with food?
Should it be administered with food?
The supplements are administered whole, crushed or sprinkled over the food or follow the instructions of the veterinarian.
How old does my dog have to be before I give him supplements?
How old does my dog have to be before I give him supplements?
Do not administer to animals under 12 weeks of age.
Supplements for cats
How does my cat help?
How does my cat help?
The supplements for cats are specially designed for their needs depending on the conditions: hairballs, joints, digestion, skin and fur health.
How should they be stored?
How should they be stored?
Supplements must be stored in a hermetically sealed container at room temperature.
Avoid direct exposure to the sun.
How many supplements should I give my fish?
How many supplements should I give my fish?
Please consult the Administration Guide on the product page, or check the information on the product label. Also, follow the veterinarian's instructions.
Does the product contain allergens?
Does the product contain allergens?
Our supplements are tested and have GMP certificates and do not contain allergens or dyes.
Can my cat overdose?
Can my cat overdose?
As long as the supplement administration guide is followed, your cat is out of any danger. In case of adverse effects, please contact your veterinarian.
How do I know if my cat needs supplements?
How do I know if my cat needs supplements?
Please see the products page for more information on cat ailments and how they manifest.
Can I give my cat more than one type of supplement?
Can I give my cat more than one type of supplement?
Absolutely, as long as the recommended dosage is followed.
Should it be administered with food?
Should it be administered with food?
The supplements are administered whole, crushed or sprinkled over the food or follow the instructions of the veterinarian.
How old does my cat have to be before I give him supplements?
How old does my cat have to be before I give him supplements?
Do not administer to kittens under 6 months of age.
